How To Contact Us
Students - Frequently Asked Questions
What is Tutor Grade
Tutor Grade`s objective: bringing tutors and students together. Whatever the subject and whatever your reason for studying it, we`ll help you find a great tutor. If you are a tutor, let us help you connect with students ready to benefit from your knowledge and expertise.Read our About Page for more information on how our site works .
How much will the lessons cost me, and who do I make the payment to?
Tutor Grade is completely free for both tutors and students. We have no sign up fees of any kind. The only payment that you will have to make is for the lessons you have, and these are paid directly to the tutor. Each tutor sets their own hourly rate, and these are clearly listed on their profile pages.
What are the tuition charges? Do I pay the tutor or you?
Start by using tour site to contact as many prospective tutors as you wish, all at no charge to you. When you find the right one, Tutor Grade charges a one-time finder`s fee of $19.99 + VAT. We use this fee to maintain our website and attract new Tutors across Canada. There are no costly annual sign-up fees and we don`t charge our tutors a commission.
Making a Payment
It`s easy?! Just open the conversation with the chosen tutor. At the top you will see a green button markedbuy tutor`s contact details`. From here you will be directed to our payment page. The one time fee for a tutor`s details is £19.99 + VAT.
How much do Tutor Grade tutors charge?
You can see each tutor`s hourly rate on his or her profile page. This page lists other important information, such as teaching experience, qualifications, and available subjects. You may also contact the tutor by using the message box which appears in the top right hand corner of the profile page.
How do I contact a tutor through Tutor Grade?
It`s quick and easy, even if you are not registered with us. First, click the `Search` button at the top of the page. After you enter the requested such as desired subject, academic level (GCSE, A-Level etc), and your postcode, a list of qualified tutors in your area will be displayed.
From that list, click on name tutor`s name to reach his or her profile page. Once there, if you are not yet registered with us click the green `Not a Member` button` in the top right hand corner of the screen and enter your details in the necessary fields (address, name etc.) Now you can write a message directly to the tutor in the box below. If you are already registered with us, just enter your login details before writing your message.
I have forgotten by username/password. What do I do?
Forgotten usernames and passwords are no problem. Just click either forgot username or forgot password (or both) and we`ll send you an email with easy to follow reset instructions.
How do I access my messages?
Messages from your students or your tutor are found on the ‘my enquiries` page. Log in, then click on `members area` and `my enquiries`. You can then read all messages you`ve sent or received .
I haven`t heard from a tutor I messaged. What should I do?
Tutor Grade does not require tutors to accept any minimum number of students. We simply connect tutors with students and let each decide with whom they wish to work. A tutor can decline a student for many reasons (for example, a full schedule), so don`t be discouraged - the right tutor for you is out there. Messaging multiple (six or seven) candidates makes it more likely you`ll get a positive response. Also, a tutor`s response rate indicates how quickly they are likely to respond to your message.
Once you`ve reached a tutor and decided to request his or her assistance, the tutor can agree via their profile page. At this point a button will appear enabling you to purchase their contact details.
How can I provide feedback?
After you`ve purchased a tutor`s information, you may leave feedback on his or her profile. Log in, click the `members area` and then the `leave feedback` button on the left hand side. You will then be able to write a message, and also give the tutor a one to five star rating.
Can I temporarily deactivate my account?
Yes. Just go to the members home page and click on `privacy`, then change your `profile status` from active to inactive. If you would like to re-activate your account, please follow the same procedure.
Tutors` Frequently Asked Questions
How do tutors register?
Tutors can create an account by clicking on the green register button located just below the `log in` button. There`s no fee to create a Tutor Grade account!
How much must I pay to be a Tutor Grade tutor?
We don`t charge tutors to join Tutor Grade, and we don`t take commissions. If you tutor online, we do charge for the use of our online whiteboard software.
I have forgotten by username/password. What do I do?
Forgotten usernames and passwords are no problem. Just click either forgot username or forgot password (or both) and we`ll send you an email with easy to follow reset instructions.
May anyone access my personal information?
. Tutors` documentation may of course be viewed by Tutor Grade staff in order to verify and evaluate credentials. Users generally may not view other users` documentation. Your profile displays only your first name, town of residence, and, for tutors, subjects, hourly rates, feedback and availability. A student`s details become visible to a tutor only after the student makes a purchase of that tutor`s contact details
How do I access my messages?
Messages from your students or your tutor are found on the ‘my enquiries` page. Log in, then click on `members area` and `my enquiries`. You can then read all messages you`ve sent or received .
I messaged students who haven`t responded. What more should I do?
Don`t give up! There are many Tutor Grade members who can benefit from your expertise. Students decide to hire or not for a multitude of reasons, including rates and location. We`ve found that uploading documentation such as qualifications and a form of ID can make it more likely students will respond to you. You can also see which students have viewed your profile by viewing the "who`s found me" page within your account area. If you wish, you can follow up with them directly.
Will my message be sent to a student I decide not to accept?
Yes, while you can prevent a student from purchasing your contact details by clicking on ‘no`, all messages are sent to the student, We recommend that tutors learn more about students` requirements before deciding whether to accepting them.
Do Tutor Grade tutors need a CRB/DBS?
These aren`t required, but these types of qualifications appeal to prospective students and their parents and can make a tutor stand out. We recommend uploading them to your profile page.
Where do I get a CRB/DBS certificate?
Only employers may obtain CRB/DBS certificates. As such, independent tutors may not be able to do so. You may still keep and active Tutor Grade profile, but you will need to have a parent or guardian to be present when tutoring students under the age of 18.
What CRB/DBS certificates are acceptable?
English and Scottish Enhanced CRB/DBS certificates are acceptable.
How do I upload documents?
Be sure your documents are readable! You can upload relevant documentation such as your qualifications, ID and DBS by clicking on `members area` and `verification`.
How do you protect my personal information?
Privacy protection is a priority at Tutor Grade. We are registered with the Information Commissioner`s Office, and we encrypt all personal documents uploaded to our servers. Thereafter, only members of our admin team may view them. At no time may your documents be viewed by students.
How can I upload articles?
Adding original articles to your profile will help make you stand out! Some subject ideas have been gathered at our resources page. Naturally, work must be original and not copied from other authors. To add your article, click on `members area` and `articles`, then copy and paste the content (sorry, but uploading of text or pictures is not accommodated).
How do I delete or add subjects or adjust my rates?
You can do either or both from your members area. Click on `my subjects`, and a pen and paper icon will appear. Follow it to the page where subjects can be added or deleted and rates can be adjusted.
Can I temporarily deactivate my account?
Yes. Just go to the members home page and click on `privacy`, then change your `profile status` from active to inactive.Follow the same stepos in order to re-activate your account.
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