Gerson

I am Chemical Engineer from Venezuela, I have 3 years of experience in the cosmetics industry as a supervisor of production which allowed me to managed and coached a team of 90 people. I have a passion for teaching. I delivered many courses at Avon in order to improve the operation such as good manufacturing practices.

Availability: As soon as possible

Willing to travel: 30 miles

Experience: Account Manager 2019-Present
Trans-Pro Logistics
Montréal, QC

• Managing a portfolio of clients and built strong and positive relationship with them among Mexico, Canada and the US
• Business negotiation with major trucking and rail 3PL suppliers to be as competitive as possible
• Verify and validate requirements coverage (meeting business needs)
• Develop business strategies to meet client needs and close sales
• Mobilize internal operational teams to meet clients’ goals
• Be the point of escalation for critical client issues and recommend process improvement
• Build and implement pricing strategies considering different currencies and market fluctuation

Concierge 2017-2018
Residences Ritz Carlton
Toronto, ON

• Responded to special requests from Residence owners and their guests simultaneously with unique needs, ensuring all conversations are responded to in a timely manner and following up to promote satisfaction and cutting-edge advice
• Gathered, summarized, and provided information to Residence owners and their guests about the property and the surrounding area amenities, including special events and activities
• Answered, recorded, and processed all calls, messages, requests, questions, or concerns to make sure every detail is taken care of

Catering Manager 2013-2015
Espiritu Santo
Caracas, Venezuela

• Started my own Entrepreneurship Catering Business
• Planned and delivered 6000 meals for a Christmas dinner for poor children as part of a government activity
• Contacted new suppliers and hired temporary staff

Production Supervisor 2012-2014
Avon Cosmetics
Caracas, Venezuela

• Supervised the fragrances production department to maintain high standards and main KPIs
• Developed a work plan to evaluate team skills, identified the key talent and assigned them key tasks in the production process
• Worked with the maintenance team to repair and prevent the common faults. Made a plan B & C to run the fastest lines with some staff from different department and position levels – Achieved the highest production record in units
• Worked in the lipstick area for a production improvement process
• Worked together in the CAPEX project test in North Carolina Axon plant in order to acquire new equipment
• Supervised the installation of the new production lines. Trained the employees to use the new machines and co-created a manual procedure - Led to an increase of up to 80% of the yield of that area

Relevant skills
• Bilingual in English and Spanish
• Excellent critical thinking, negotiation and problem solving skills
• Proactive leader, ready to tackle new challenges and built strong customer relationships
• Monitored and communicated production KPI’s
• Practiced all BA

  This user has a total of 1 images, view them all in their Photo Gallery .