Alif

Social Entrepreneur, Creative Designer and Marketing Specialist who recently graduated from Ryerson University (Business Management), Batch of 2018. Strong English writing, speaking and listening skills and have various English tutoring experiences throughout my life.

Availability: mon-friday 11am-10pm

Willing to travel: 15 miles

Experience: WORK EXPERIENCES:
• iMarketing Solutions Group: Live Call Assist, Survey Collector, Client Service (Toronto, Ontario) (January ,2019 - Current)
Use state of the art dialing system and use 2-3 computers to reply to customers simultaneously while active listening, reacting and pressing various keyboard strokes in 2-3 keyboards (system’s recorded voice replies to the person on the other side of the line, on your command) and respond to various inquiries, FAQs, etc. and complete scri pted surveys, fund raising, donation forms, etc. Aid customers to complete Election Surveys, Raise charity and funds for various clients, etc. Active Listening (2 different calls on 2 ears) using headphones and use keyboard keys to respond (no talking required). Work with a team to meet targets, raise certain amounts and solve problems.
• Mi Thai: Founder (Dhaka, Bangladesh) (2017- Current)
Located in a very busy area of Dhaka, Mi Thai aims to provide authentic Thai food to its respective customers in a homely environment at unexpectedly reasonable prices. Project Manager and Coordinator of the whole project (brainstorming, creative thinking, innovative live kitchen concept and reasonable pricing methods, finance, KOT software integration, menu design, marketing and promotions, architecture design, painting design and direction, printing, recruitment, pricing strategies, etc.) within a very strict financial budget and time limit of a month and launched in January 2017. List of tasks involved : Financial analysis, Forecasting & Budgeting, Cost analysis and competitive pricing strategies (reduced cost of goods sold from 45% to 28 % in the last 4 months),SEO, SEM, ROI, KPI, CRM, social media boosting, target audience marketing, head of design (created new menus, brand logo, fb and Instagram creative contents to aid promotions and creative campaigns, A/B testing, , benchmarking, etc.
Currently overseeing operations from Toronto as the Head of Marketing, Social Media marketing manager, Promotions, Public Relations and Customer Relationships, after coming back from a 4-month trip to Dhaka, Bangladesh where we successfully renovated and completed expansion. Over the process, I’ve produced various marketing campaigns, created 2 new sheets to produce daily profit and loss figures, upgraded our KOT system for efficiency, managed various PR events to gain customer feedback and for promotions, gave various interviews to the press and food bloggers, etc. for promotional reasons.
• NIJERA KORI : Creative Designer, Social Media Manager, Programme Organiser, Project Coordinator (Lalmatia, Dhaka) (August 2018- January 2019)
In charge of documenting and producing informational and awareness building videos by going on field trips outside Dhaka where Nijera Kori has been working over the last 40 years for Human rights, Equality, Self/Collective Sufficiency and Social Mobilisation, etc. and uploading them to social media (Facebook, Instagram, YouTube, twitter) after editing, adding music an